Rental Booking Order

1. Basic Protection Overview

Basic Protection is mandatory and automatically included with every vehicle rental. This protection requires the renter to provide a refundable security deposit.

2. Security Deposit Policy

The security deposit amount varies depending on the vehicle model booked. The exact deposit amount is clearly stated in the Booking Details at the time of reservation.

• Deposit amount depends on the selected vehicle
• Deposit is paid prior to vehicle handover
• Deposit is refundable upon successful vehicle return

3. Vehicle Inspection & Deposit Refund

At the end of the rental period, the vehicle will be inspected by Easy Indo Travel. If the vehicle is returned in the same condition as at handover, with no new damage or loss, the deposit will be fully refunded.

4. Customer Responsibility for Damage

If any damage, loss, or mechanical issue is identified during the return inspection, the renter shall be fully responsible for all related costs.

• Exterior damage (scratches, dents, broken panels)
• Interior damage or missing accessories
• Tyres, wheels, windows, mirrors, and lights
• Mechanical or engine damage caused by misuse or negligence
• Lost or damaged keys, documents, or equipment

Repair and replacement costs will be deducted from the security deposit. If total costs exceed the deposit amount, the renter agrees to pay the remaining balance in full.

5. Required Documents

To comply with Basic Protection, renters must provide valid documents:

• Valid passport or Indonesian ID (KTP)
• Valid driver’s license suitable for the vehicle rented

6. Important Exclusions

• Basic Protection does not cover repair or replacement costs
• Driving under the influence of alcohol or drugs voids all protection
• Use outside permitted areas or illegal activities void protection
• Failure to follow rental terms may result in deposit forfeiture

7. Final Notice

Easy Indo Travel reserves the right to assess vehicle condition, classify damage, and determine repair costs based on professional evaluation. All decisions are final and legally binding under Indonesian law.

1. Full Protection Coverage

When selecting Full Protection, Easy Indo Travel covers the Basic Protection deductible up to USD 946.63.

In the event of an incident, any deductible amount initially paid by the renter will be reimbursed by Easy Indo Travel, provided all Full Protection conditions are met.

2. Documentation Requirement

To qualify for reimbursement, renters must submit all required documents as stipulated under Basic Protection.

• Valid identity card (KTP or Passport)
• Valid driver’s license
• Accident or incident report as required

3. Basic Protection (Mandatory)

• Basic Protection deductible: USD 946.63
• All renters must comply with Basic Protection rules
• Failure to provide documents may void coverage

4. Renter’s Financial Responsibility

Regardless of Full Protection, renters remain responsible for the following:

• Self-Risk Fee:
  Rp 600,000 per damaged panel, per accident
• Damage to More Than Two Panels:
  Bodywork repairs and additional damage (tyres, windows, engine, mechanical components) up to Rp 16,000,000
• Total Loss / Vehicle Loss:
  Total Loss Risk fee of Rp 16,000,000
• Additional Costs:
  Towing fees, lost keys, loss of rental income during repairs, and related expenses up to Rp 16,000,000

5. Dispute Resolution

Any disputes will be resolved through mutual agreement. If no agreement is reached within 30 days, the dispute shall be legally settled in Denpasar, Bali, Indonesia.

6. Amendments

Easy Indo Travel reserves the right to amend these Terms & Conditions at any time without prior notice.